Cancellation & Replacement Policy

Cancellation Policy

Order Cancellation

Customers can cancel their order within 12 hours of placing it. To cancel an order, please contact our customer support team at 9840079261 with your order number and reason for cancellation. We will make every effort to accommodate your request if the order has not been processed or shipped.

Cancellation After Shipment

Personal Information

Once an order has been shipped, it cannot be canceled. If you wish to cancel after shipment, please follow our return process outlined in the Refund Policy below.

How We Use Your Information

We use the collected information for various purposes, including:

Processing and fulfilling orders
Providing customer support
Improving our website and services
Sending promotional communications
Ensuring the security of our website

Replacement Policy

Eligibility for Replacement

We offer replacement under the following circumstances:

Defective or Damaged Items:

If you receive a defective or damaged item, please contact us within 2 days of receiving the product, providing photos and details of the issue.

Incorrect Item Received:

If you receive an item different from what you ordered, please contact us within 2 days of receiving the product.

Replacement Process

To request a replacement, please follow these steps:

Contact our customer support team at 9840079261 within the specified timeframe, providing your order number and details of the issue.
Our customer support team will guide you through the replacement process.
Ship the item back to us in its original packaging. Once we receive and inspect the returned item, we will process the replacement.

Replacement Timeframe

Replacement will be processed within 4-7 days of receiving the returned item. Please note that the time it takes for the replacement may vary depending on situation.

Contact Information

If you have any questions or concerns regarding our Cancellation and Replacement Policy, please contact us at 9840079261 or [info@myfitnez.com].